ORDERING INFORMATIONS
NO MINIMUM amount per order
First-time orders for acupuncture needles, TENS and acupuncture stimulators, and etc: Please note that your acupuncture license must be verified before your order is shipped out.
You must be a licensed practitioner to purchase acupuncture needles, TENS and acupuncture stimulators, Chinese herbs, or etc.
**PLEASE DO NOT
PLACE AN ORDER UNTIL YOU HAVE PROVIDED A VALID ACUPUNCTURE LICENSE.
PAYMENT INFORMATION
Payment: We accept personal or business checks, money orders, and most major credit cards (Visa, MasterCard, American Express, and Discover). Please make checks payable toGraceful Essence Inc. Only USD funds through a United States Financial Institute are accepted. Returned checks will be subjected to $30.00 penalty charge.
Payment Term: 1.5% per month late charge will be assessed on all past due invoices and no orders will be shipped against delinquent accounts.
Credit Card Purchases
We accept Visa, MasterCard, American Express, and Discover Charge Cards. Please have credit card number, card holder's name, expiration date, and the security code ready when placing your order.
RETURN INFORMATION1. We will ask for the invoice number and date of purchase, item number, quantity and reason for return, and provide you with a Return Authorization Number.
2. Write the Return Authorization Number on your shipping label. Return the item prepaid via UPS, in its original packaging and original condition to:
Returns Department
Graceful Essence Inc
48-54 Clearview Expressway
Bayside, NY 11364
All returns require a receipt with Return Authorization Number to be processed. All merchandise returns are subject to inspection. Any merchandise unsuitable for resale will not be accepted. A minimum restocking fee of 25% will be applied to all returns. We will not accept returns after 30 days from the date of purchase. For defective products we will replace or repair based on manufacturer's policy.
When returning a merchandise which was initially offered free shipping, the amount to be refunded will be the price of the returned merchandise less the initial shipping charge.
